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New Member
Posts: 1
Registered: ‎07-23-2008
My Device: Not Specified

Password Keeper Application - HELP!!

I love my BB Curve.  Smiley Happy

 

This is my issue...  

 

I initially brought the BB Pearl 8130 in Dec of 2007.   I was able to upgrade to the BB Curve about 3 weeks ago.  I transferred all of my info to my Curve using the Desktop Software.  I then attempt to access the Password Keeper application. 

 

This is the message I am getting....

 

"A password entry created on 1/5/2008 is protected by an old password.  Please enter the old password to convert the entry."

 

Now...the password they are referring to was created when I had the BB Pearl 8130.  I do understand the desktop software is the same for both the Pearl and the Curve.  I can see the application requesting the most RECENT password to access the application. It does not.  I have changed my password (to access the Password Keeper) at least twice.   If I would have known the device was going to ask me for the 'original' password, I would have stored it somewhere.  I have 3 passwords in which I use with everything.  I am sure it was one of the 3 yet it will not allow me access.

 

I do understand this feature is a security mechanism created to protect my information, however, to request the 'original' password seems a bit nonsensical.  Has anyone else encountered this issue?  I have researched the BB website and there is no solution without wiping everything that is stored. 

 

My carrier cannot assist me.  I have already consulted them. Smiley Mad

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Password Keeper Application - HELP!!

Did you try with the last password that worked with you password keeper? If not then try it first. I've changed my device(s) a lot of times and never faced problem with my password keeped application. Everytime previous password let me access the application.

tanzim                                                                                  
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New Member
Posts: 1
Registered: ‎02-20-2012
My Device: Blackberry Bold
My Carrier: Cincinnati Bell

Re: Password Keeper Application - HELP!!

BB message saying I need to entered old password to get at my password keeper entries... 

 

I Know your questions is from a while back, but I was wondering if you ever received and answer or figures out how to get around this message.  I changed carriers and am receiving the same message.  BB support basically says I am out of luck.  I do not understand how that could be