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New Contributor
Posts: 7
Registered: ‎05-02-2011
My Device: Torch 9800
My Carrier: BT
Accepted Solution

Password Keeper

I recently smashed the screen and rendered my Torch 9860 useless. I backed up the phone, then dug out an old Torch 9800 and restored the back up file to the 9800....

 

However Password Keeper is empty? 

 

I thought this would be included in the back up??

 

Help

Highlighted
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password Keeper

It should have been included.

 

Connect again to the PC, run the Desktop Software and select Device > Restore > and SELECT DATA, and specifically go through the list to the Password Keeper data and restore ONLY it to the 9800.



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New Contributor
Posts: 7
Registered: ‎05-02-2011
My Device: Torch 9800
My Carrier: BT

Re: Password Keeper

that works, hurrah!

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password Keeper

You are very welcome.

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: Bold 9930
My Carrier: Verizon

Re: Password Keeper

Do you know if it is possible to transfer my Password Keeper to my Play Book?

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password Keeper

It is not possible.

 

There are password keeper applications for the PlayBook, but you'd enter the information all over again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: Bold 9930
My Carrier: Verizon

Re: Password Keeper

Shoot!  So if I can't see my Password Keeper information because my screen shorted out (yes, it got wet), then I need to do a desktop backup?  Correct?

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password Keeper

I don't know how you can retrieve the PK data from the backup.

 

I can help you get lots of other stuff from the backup, I don't know about PK.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code