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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-02-2013
My Device: Bold 9790
My Carrier: Digicel

Password Keeper

I backed-up my 9790 before restoring my phones factory settings.


When I restored my apps and information, the information held within my password keeper had not been restored.


When I logged in to my desktop and restore, the password keeper is showing the number of passwords saved, but is greyed out so I cant download them.


How do I retrieve all my passwords?

Guru II
Posts: 21,845
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Password Keeper

Is anything else greyed out in the list or is it just the password keeper? Also, is this a corporate device or is it your own?

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