08-16-2013 10:56 PM - last edited on 08-17-2013 01:20 AM by jakoby4204
Hi there, I have lost a password for accessing setting up email , I need to reset it please what happened I have found this opt on BB email setup to connect to a PC to setup email rather than a handset, I said OK, I set up a user word and password, now I forgot the password, which means I can't enter setup for my email on the handset I need urgent help please Warmly, Michael PS my email: <removed>
08-17-2013 09:36 AM
Hi and Welcome to the Community!
I cannot tell for sure from your description which of these applies to you...
If this is your independent BIS (BlackBerry Internet Service) credentials, then you simply need to ring up your mobile service provider as they manage your BIS account for you.
But, if your provider has merged (as they all are doing) your BIS credentials into your BlackBerry ID account, then your challenge is greater. Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances: