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New Member
Posts: 1
Registered: ‎12-01-2013
My Device: Bold 9900
My Carrier: Bell
Accepted Solution

Password/dumping files

Device didnt recognize my password and loced me out and started dumping files. 

Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Password/dumping files

Hi and Welcome to the Community!

Is that a question, or a comment, or just a situation report? What you describe sounds like you failed to properly enter the user-created device-lock password too many times. When that happens, the device assumes it is no longer in the hands of the actual owner, and wipes itself clean to protect the priceless data on the device. This is normal, and exactly as designed. BBs have the highest security of any mobile devices, but quite naturally depend on the human as a component of that security. When the human fails, the device has no choice but to protect itself and the data it contains. Once the wipe is complete, your device will be like brand new, and you can start all over again. You can then restore from your last backup.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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