07-27-2014 06:02 AM
I've recently aquired a Bold 9700 and have setup a device password but now I am regularly being told that my password expires in so many days. I've tried to find where to change this setting but to no avail.
Can somebody tell me where i should be looking?
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07-27-2014 10:50 AM
Do you want to find out where to change the password itself? Or where to change the password expiration (days) setting?
For the password itself, refer:
However, for the expiration setting, that is something completely different, and not actually controllable by the end user. So, first question...are you part of a BES environment? If so, then check with your BES admins as they control this.
If you are not part of BES, then check this please:
If there is an IT Policy, and you are not part of BES, then whoever you obtained the device from did not properly cleanse it first. Refer:
If all of the other seller-required steps have been completed, then you can remove the IT Policy via this procedure:
If, as part of this, you choose to do any backup/restore, then do not do a full restore to your device of what you backed up prior to the ResetToFactory. Rather, do only a selective restore, and specifically avoid restoring any databases that have to do with IT Policy, Enterprise, or anything else of that nature. If you restore those, it will dutifully restore the IT Policy back to your device, and you will be right back where you started.
Good luck and let us know!
07-28-2014 05:56 AM
Thanks for your help with this.
Before i go ahead with any of your suggestions I thought it wise to back up my device so i can restore info afterwards but for some reason my address book was not backed up. I have looked on the device to see if i can copy my contacts to the sim card but can't see how to do this or any option for copying?
07-28-2014 12:21 PM
07-28-2014 01:34 PM
07-28-2014 01:46 PM
Ok, under "security staus information" I can see under "services" my email adress followed in brackets by (BISEO...
and under "security information ": secure GC Enabled Does this therefore mean there is no ITpolicy?
07-28-2014 01:56 PM - edited 07-28-2014 01:57 PM
Given how the wording of the relevant KB is, I'd say that yes your device does have an IT Policy. Which means that you are either on BES, or your device once was, but was never properly cleansed before you took control of it. You need to be 100% certain that you are not on BES before you proceed to the cleansing you can do. If you are on BES and you conduct the cleansing, then you could totally screw your device functionality up...and your BES admins might get upset with you...and I'm pretty sure you won't want to do either of those.
If you are 100% sure that you are not on BES, then you can proceed with what is already documented above.
As for backup/restore, your address book will not backup if it is somehow being reconciled wirelessly. If you are on BES, that would be the reason (your BES server controls all OTA functions). If you are not on BES, then you must have activated one of the compatible public email services for your address book OTA reconciliation. Or, it might be a remnant of that incomplete cleansing of your device before you took control of it.
Worst case, you will lose your address book completely. Inside of the address book options, there are settings for turning on/of wireless sync. If you can turn that off, then do the backup again and see if the address book now succeeds. If you cannot turn off that setting, then it is being controlled by the IT Policy, and you cannot now get a backup, which means you'll lose it.
Sorry to be the bearer of such bad news...but this happens all too frequently. Someone sells someone a device that they misrepresent as being "clean" and ready for full use...when in reality they have not done their part, leaving the recipient with all of the pain.
Good luck and let us know!
07-28-2014 02:04 PM
Before I carry out any of the KB options can i copy my address book to my sim card ans copy it back once i have cleansed the phone? I can't see any options for this on the BB menus
07-28-2014 02:09 PM