07-04-2013 07:07 AM - edited 07-04-2013 08:51 AM
I moved to Spain 3 months ago, and when I returned to the UK a few weeks ago, got my Blackberry unlocked, and bought an Orange SIM, with contract. All was fine till yesterday, when I went to update my Blackberry online. For the first time ever, I was asked for a password. Now I've had the phone over 2 years, so if I had a password, I've long since forgotten it! I tried putting my Virgin SIM back in it, so I could at least back it up before I lose all my applications etc, but the phone still wants my Blackberry password! Anyone got any suggestions so I can avoid the inevitable? I've rung Orange customer services, but they say the problem is my Blackberry password! I'm on my last attempt at pasword. I've tried everything I can think I might have used!
I've just noticed a technical help question from a couple of years ago that would seem to indicate that I will lose all my data! Will this incluide my backup, or will I at least have that when I reload my blackberry? How can I prevent this happening?
07-04-2013 03:46 PM
07-05-2013 07:42 AM
Have you lost all your data? Did you try the password 10 times, like it asks? Even with my origibnal SIM, I still got asked for the password!
Hi there ,
Sorry for the late response !
To clear your confusion , Device password and BlackBerry ID password are two different things . If we enter too many wrong device password ( 10 By Default ) then it will initiate a wipe process deleting all data , But it is not same for BlackBerry ID . If we enter too many wrong password for our BlackBerry ID ( 10 wrong Attempts ) then it will lock us out for 15 min. as so on for security purpose . In that situation you have to reset your BlackBerry ID password to resolve this problem .
KB24157 : BlackBerry ID lockout behavior.
So you have to confirm if you're prompted to enter your Device password or the BlackBerry ID with password .
07-05-2013 07:49 AM
I am now totally confused! My device password has been working fine - it gives me 3 attempts. So I think It is definatly the Blackberry password, and there is a warning message that after 1 more attempt my data will be deleted. Yet you say this is not so? I really don't want to a) have to reset up my Blackberry and b) lose my photo's that I haven't downloded yet, or my games. Please clarify for me! It asks me for the word blackberry, then for my password. At first I typed the dwevice password, but this didn't work. I used both the one I set up, the original one Orange Spain gave me, both of which are numeric, and the password I use for my device.
07-05-2013 08:16 AM
Please clarify for me! It asks me for the word blackberry, then for my password. At first I typed the dwevice password, but this didn't work. I used both the one I set up, the original one Orange Spain gave me, both of which are numeric, and the password I use for my device.
Then it not asking for your BlackBerry ID password but Device Password that you have set on your device ! You have to enter the correct password . I think you might have a mixture of different characters in your password,and you are not able to properly enter those on the BlackBerry keyboard. For example , if your password is
to get red89 on your device. So, while on the BlackBerry keyboard you think you are typing red89, you are actually typing red8c
Or , Connect you device and run Desktop Software > Click on application > it will prompt you to enter the device password , If it is related to Device password . you can enter your password on your PC keyboard. If it works then first thing to do is a full backup.
and there is a warning message that after 1 more attempt my data will be deleted. Yet you say this is not so? I really don't want to a) have to reset up my Blackberry and b) lose my photo's that I haven't downloded yet, or my games.
You won't loose your games , you can re- download them again from BlackBerry App World if you use the same BlackBerry ID as before . Also where your images are stored in device memory or in Media Card ? you can remove your media card which will save your files that are stored in it .
Are you using BlackBerry Protect for backup purpose or if you did a backup using Desktop software previously . If you have then you can restore your data from those backups.
07-05-2013 09:18 AM
I have typed the device password in, but it is rejected. Yes, I know to use the alt key.for numbers. I even tried putting a capital in! Having said that, if I take my media card out, then at least I won't lose my photos. As for games, I'll just have to download whatever I can of the free Blackberry ones! I'm assuming I can reconfigure my emails? This is one thing I've really missed in these days when I can't use my Blackberry! At home it's fine, but on our farm, there is no wi-fi, or even electricity, or water, so my blackberry is my lifeline to connect with the outside world! Thanks for the advice. I don't remember specifically setting a devive password at any time until I came to Spain! I have a very poor long term memory, as I suffer from hydrocephalus, so I tend to keep passwords to a minimum!
07-05-2013 09:20 AM
One more thing that has puzzled me, yesterday I set up a new Blackberry ID, using the email address I use now I'm no longer a blueyonder customer. It let me! And I set up a new password, yet that password is not recognised!