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New Member
Posts: 1
Registered: ‎10-25-2013
My Device: torch 9810
My Carrier: t mobile

.Password keeper lost data

Today when accesing PK  it asked for a new password and confirmation i entered a new one. it opened and shows no passwords saved. Is there a way to restore or acces this info. 

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: .Password keeper lost data

Hi lucky0017,


Welcome to the support community!

Have you recently made any changes to your BlackBerry Torch smartphone such as a software upgrade or restoring data from backup? Do you have a recently taken backup file containing your previous password keeper data?


I look forward to your response.



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