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New Member
Posts: 1
Registered: ‎08-28-2014
My Device: z10
My Carrier: telus

Password reset by email

My phone was stolen and I'm wanting to use BBM on an old handset.  I cannot remember the password AND the answer to the security question.


There must be a way for Blackberry to send me a password reset via E-Mail - I DO remember confirming my email upon the initial registration.


Please advise, I do not want to reset my BBM ID as I have far too many contacts to hunt down and I am also part of several BBM groups.

Hall of Famer III
Posts: 58,821
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Password reset by email

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

In there is a method to use for your situation...having originally confirmed your BBID, there is a special process for you to use, documented in one of the KBs linked from that post. Hopefully, this information will be of use to you.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: Password reset by email

Hi @vancityentity,


Since you do not know your password, or security question answer the only option is resetting your BlackBerry ID. BlackBerry does not have the ability to reset your password on your behalf. 


For more details on how to reset your BlackBerry ID please review the following KB. In particular, the section "For confirmed accounts with or without a password recovery question follow these steps to trigger the Reset BlackBerry ID Account email"


KB36188 - How to reset the BlackBerry ID account used with BlackBerry World and BlackBerry smartphon...





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