01-27-2013 07:00 AM
i use Enterprise BlackBerry curve. Recently, i was prompted to change my device password. I changed the device password and could not remember it later. I asked the admin to reset my password. After the password was reset, i am unable to access device media card since it is asking me to provide the password with which data was encrypted!
is there any solution to this issue?
01-29-2013 05:26 PM
Welcome to the BlackBerry® Support Community Forums.
The original password used to encrypt the media card would need to be used to access the media card content. The following article provides some information on expectations when encryption is enabled for a media card in a BlackBerry smartphone: http://btsc.webapps.blackberry.com/btsc/KB25484
Let us know if you have any questions.