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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎01-27-2013
My Device: BlackBerry Curve 8520
My Carrier: Vodafone

Password reset issue

hi

 

i use Enterprise BlackBerry curve. Recently, i was prompted to change my device password. I changed the device password and could not remember it later. I asked the admin to reset my password. After the password was reset, i am unable to access device media card since it is asking me to provide the password with which data was encrypted!

 

is there any solution to this issue?

 

thanks

 

prashanth

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Password reset issue

Hey,

Welcome to the BlackBerry® Support Community Forums.

 

The original password used to encrypt the media card would need to be used to access the media card content. The following article provides some information on expectations when encryption is enabled for a media card in a BlackBerry smartphone: http://btsc.webapps.blackberry.com/btsc/KB25484

 

Let us know if you have any questions.

Thanks.

 

-HB

 

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