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New Member
Posts: 4
Registered: ‎02-24-2014
My Device: Curve 9320
My Carrier: 02

Password/unlocking Issue

Afternoon,

 

I've had a few Curve 9320's in the past, and have another one now, which upon entering the password, will seem to accept the password, however as soon as you press a button, it will bring up the UNLOCK/EMERGENCY CALL menu again. So the phone is stuck locked. The password is correct. Happened on a few blackberrys. Anyone have any idea?

 

Thanks

New Contributor
Posts: 5
Registered: ‎02-24-2014
My Device: Blackberry Curve 8310
My Carrier: Airtel

Re: Password/unlocking Issue

You can press the enter key on the blackberry keypad.

New Member
Posts: 4
Registered: ‎02-24-2014
My Device: Curve 9320
My Carrier: 02

Re: Password/unlocking Issue

Does exactly the same.

New Contributor
Posts: 5
Registered: ‎02-24-2014
My Device: Blackberry Curve 8310
My Carrier: Airtel

Re: Password/unlocking Issue

Then you can press the touchpad i mean the roller

New Member
Posts: 4
Registered: ‎02-24-2014
My Device: Curve 9320
My Carrier: 02

Re: Password/unlocking Issue

It doesnt matter which one I use, it just asks for the password again.

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Password/unlocking Issue

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 4
Registered: ‎02-24-2014
My Device: Curve 9320
My Carrier: 02

Re: Password/unlocking Issue

Still the same...

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Password/unlocking Issue

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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