Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
11-19-2009 02:16 PM
I am trying to disable my password
Okay I need to go:
Password, now the problem only show ENABLE and a red small lock on the left side, cannot change to DISABLE.
How to change this.
Thanks for any help
Solved! Go to Solution.
11-19-2009 02:35 PM
Hi and Welcome to the Forums!
Typically, that is due to the fact of your device having an IT Policy on it that requires a device password. There are typically two ways to get an IT Policy:
1) Your BB is part of a corporate BES infrastructure, from which they push the policy
2) You obtained your BB 2nd hand from someone who did not remove their IT Policy from it before selling it to you
Can you check your device for an IT Policy as well as both of those causes and let us know? The resolution paths are different...
11-19-2009 03:03 PM
Hi, and thanks for the help
Yes my BB is from a corporate, my wife company change her phone for a iphone and new comp (AT&T), before was tmobile, anyway, her boss gave me the phone and I unlock is working fine but the only thing is bad is I need to put my password all the time
Thanks again for the replay, any info will be nice
11-19-2009 04:14 PM
Yup...as I suspected...they did not remove the IT Policy before giving you the BB. Your choices are to ask them to do so or to follow this process of doing it yourself:
Good luck and let us know!
09-13-2010 02:37 PM
I, too, am trying to remove the annoying password entry, but I do not have the steps the first person gave:
Okay I need to go:
General settings is not in my choices on the Security Option screen.
I wasn't going to use a password, but when I was trying to setup my wifi with my home DSL, it said I had to have a password. I might not use my home DSL if I have to enter that annoying password all the time.
09-13-2010 03:09 PM
It may be that you are on a different OS level where the password option has been moved...try here:
But, I am a little confused...I've never heard of configuring WiFi on a BB forcing the use of the device lock password on the BB. Is it perhaps prompting you for your WiFi WEP key instead? Or something else in your home WiFi router configuration?
Good luck and let us know!
10-21-2012 06:55 PM
I have a problem that I accidentally enabled a password on my wife's Blackberry. While I know what the password is, I cannot disable the password again, as the "Enable" button is locked in the "on" position (there is a little padlock next to it). Could this be a result of the phone using BES? Is it safe for me to remove the IT policy, or will that then disconnect the phone from her network? Can her administrator in her office switch it off?
11-07-2012 06:42 PM
Hello -- and sorry for the delayed reply,
I have a problem that I accidentally enabled a password on my wife's Blackberry. While I know what the password is, I cannot disable the password again, as the "Enable" button is locked in the "on" position (there is a little padlock next to it). Could this be a result of the phone using BES?
Yes, it absolutely could be the case. If the BES admin has forced the existence of the on-device password, then you cannot remove it.
Is it safe for me to remove the IT policy, or will that then disconnect the phone from her network?
The process to remove the IT Policy will not only disengage the BB from her network but it will also completely wipe the BB clean of EVERYTHING. Further, if the BB remains configured into the BES server, then it eventually will "reach out" and re-activate the BB, and put the IT Policy back on when it does so. To be on BES means having an IT Policy, and living under whatever restrictions the BES admin has enforced.
Can her administrator in her office switch it off?
Yes...the BES admin can release the requirement for the device lock password.