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New Contributor
Posts: 2
Registered: ‎08-30-2012
My Device: 9300 Curve
My Carrier: Vodafone
Accepted Solution

Password

Downloaded desktop software for PC and it is asking for password.

It is not recognising handset password which is what the man in the vaodaphone shop told me to use.

What password should I be using therefore

 

a prompt response would be much appreciated as I need to use my phone asap

 

 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password

He's right. Your Desktop Software is asking you for the very same security password which you use ON the handheld device.

 

However, you need to know that if your password has numbers and on the BlackBerry you are not pressing the ALT key before each number, your actual password is letters.

 

So, if your password is '1234', and you don't press the ALT key before each number, on a full keyboard, that password is actually going to be 'wers'.

 

Does that make sense to you?

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New Contributor
Posts: 2
Registered: ‎08-30-2012
My Device: 9300 Curve
My Carrier: Vodafone

Re: Password

Thank you - and thanks for being quick too!!


JSanders wrote:

He's right. Your Desktop Software is asking you for the very same security password which you use ON the handheld device.

 

However, you need to know that if your password has numbers and on the BlackBerry you are not pressing the ALT key before each number, your actual password is letters.

 

So, if your password is '1234', and you don't press the ALT key before each number, on a full keyboard, that password is actually going to be 'wers'.

 

Does that make sense to you?


 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password

Glad you got it saved!

 

Good luck!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎12-21-2015
My Device: Blackberry
My Carrier: Vodafone

Re: Password

 
New Contributor
Posts: 3
Registered: ‎12-21-2015
My Device: Blackberry
My Carrier: Vodafone

Re: Password

I can get in to my phone don't do my password are need a new password
New Contributor
Posts: 3
Registered: ‎12-21-2015
My Device: Blackberry
My Carrier: Vodafone

Re: Password

I need help with my password I can get in to my phone
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password


Sarah3 wrote:
I need help with my password I can get in to my phone

@Sarah3

 

What help do you need?

We need to details in order to assist you.

1. Only you know your security password. There is no reset or backdoor if you've forgotton your security password.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code