03-03-2013 02:59 AM - last edited on 03-03-2013 10:25 AM by ChadB
My Name is Rohit, I faced a little problem with my blackberry 9810 & gave the same to lajpat nagar branch,Thriced after 15days They gave me a swaped handset which was faulty & again resubmitted the same. when i collected the same after 15 days again there was a same problem..No action took placeThere was no outgoing voice & no netwr\ork after disconnecting the call...
Then i went to your nehru place store twice where i submitted the same to Rakesh & said will be done in 14 working days, i still agreed with it & he also signed on the job sheet for the surity...Now day before yesterday when collected my phone after 18 days,it was again a bloody faulty handset...o voice,no network & other little ncomplaint as well... & Your store manager Mr. Sharma is also not responding very well on phone...He Never replied carmly & politely & never answered my phone...
Now You tell where i go...Its such a pathetic service which i never ever seen in my entire life... You guys gave us a faulty handsets...Now i am forced to share this to Your Higher Level authorities & definately go to consumer court...
Looking for Your Positive Responce
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03-03-2013 10:00 AM
Hello and Welcome to the Community!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that BlackBerry will see and respond to your message -- these forums are a user-to-user support channel, not a user-to/from-BlackBerry formal conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to firstname.lastname@example.org.
Front line support (including warranty) for BB's is, by contract, not provided by BlackBerry. The carriers and authorized resellers are responsible for ALL front line formal support to their end users, and have the ability (indeed, responsibility!) to escalate cases into BlackBerry that they cannot solve (at no fee to the end user). It is possible to bypass your carrier and seek assistance direct from BlackBerry, but such involves fees since you are bypassing your support contract with your carrier. You can research "Incident Support" here:
If you desire to ask other kind volunteers for specific assistance about how to get the most use out of your BB, then this forum would indeed be the correct place for that.
03-05-2013 04:04 AM
Sir Thanks for Your Response, But How To get the solution for it...i am handicapt without The Handset...
Please suggest Me the Next Step to reach the Best Resolution...Because I have Some Important works to do i cannot go to servoce centers on daily basis & i aslo dont want to take action on blackberry...otherwise I do have other Options...
03-07-2013 09:38 AM
As far as I can understand your situation, your escalation path is not here, in these public user-to-user forums. Rather, it is through your service center or perhaps your place of purchase...even if they may have a poor reputation and may require more time from you than you wish to give. You have no free path by which to bypass your contractually required support channel.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: