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New Member
Posts: 1
Registered: ‎11-10-2011
My Device: blackberry pearl 8100
My Carrier: orange

Pearl 8100 device 4.2 software

ive just purchased two blackberry pearl 8100 for my parents the device is 4.2 software im unable to download apps world or blackberry messenger, ive tried to update the software to help but they wont do that either! Can someone help me please??

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Pearl 8100 device 4.2 software

Hi and Welcome to the Community!

 


jordancbrew wrote:

ive just purchased two blackberry pearl 8100 for my parents the device is 4.2 software im unable to download apps world


The reason is here:


jordancbrew wrote:

ive just purchased two blackberry pearl 8100 for my parents the device is 4.2 software im unable to download ... or blackberry messenger


And, for the most recent BBM version, that reason is here:


jordancbrew wrote:

ive tried to update the software to help but they wont do that either! Can someone help me please??


Given the half dozen methods available to attempt that, I cannot tell why this did not work. But, no matter...

 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

 

 

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

 

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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