Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎08-15-2009
My Device: Not Specified
Accepted Solution

Pearl 8100 videos wont play

Whenever I try to play a video off of Youtube it says "the protocol specified is not supported by the handheld. Please try a different URL." Why is that? I've tried to play other videos off of other sites and it pretty much says the same thing.

Here's my phone info:

T-Mobile 

Blackberry Pearl 8100

v4.2.1.107

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Pearl 8100 videos wont play

Hi and Welcome to the Forums!

 

Are you using the mobile YouTube site? m.youtube.com is better optimized for mobile devices...

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 2
Registered: ‎08-15-2009
My Device: Not Specified

Re: Pearl 8100 videos wont play

Yeah I'm using the mobile youtube site but it wont work
Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Pearl 8100 videos wont play

Here is a KB that may have some information for you:

KB05419 Convert audio and video files for the media application on the BlackBerry smartphone

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................