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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-05-2013
My Device: Pearl 8130
My Carrier: Verizon

Pearl 8130

Just tried to do a software update on the phone and now the screen shows am icon with a circle with a screen in it and a 507 below it.  My computer says there is an unrecognized USB device.  Any suggestions?

Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Pearl 8130

This is from the blackberry knowledge base

The error message indicates that no applications are loaded on the BlackBerry smartphone. While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not installed.

This error message might appear because of the following causes:

The power management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.