03-26-2013 08:25 AM
I have big troubles with my Pearl 9105.
I used it with H3G Italy operator, and now switched to Vodafone Italy.
I can connect to the Internet via the browser, but I cannot configure/receive emails or use the app world applications.
I wiped the phone and installed the latest Vodafone Italy firmware (using BBSAK), but nothing changed.
I cannot configure email from the device; from the Vodafone internet site (http://mobileemail.vodafone.it/), I configured my email account, but nothing happened on my phone.
Of course, the Blackberry option is activated by Vodafone.
The old operator (H3G Italy) already deleted my account.
This is driving me crazy. Someone can help me?
Many thanks in advance!
03-26-2013 11:25 AM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.