Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 7
Registered: ‎10-24-2008
My Device: Not Specified

Pearl OS Upgrading Problem

Hey guys, I'm trying to upgrade my Pearl's software but everytime I do I'm met with a message telling me:

 

[quote]A fatal error has occured while updating your devices software. Please try again.[/quote]

 

The message comes right after it attempts to install the modules.

 

Anybody know what's going on?

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Pearl OS Upgrading Problem

Strange indeed. Try uninstalling, then reinstalling the handheld software. Also try resetting the device by removing the battery for 30 seconds and replacing it. Try loading the OS afterwards.

 

Are you installing your carrier's OS or another carrier's OS?

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
New Contributor
Posts: 7
Registered: ‎10-24-2008
My Device: Not Specified

Re: Pearl OS Upgrading Problem

How do I uninstall?

 

Done that, it's fine.

 

I'm downloading it from BB direct.

 

My carrier is o2 in Ireland by the way.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Pearl OS Upgrading Problem

To uninstall the OS just go into Add/Remove Programs and remove the BlackBerry Handheld Software. After it's removed try reinstalling it again and go through the Application Loader
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Highlighted
New Contributor
Posts: 7
Registered: ‎10-24-2008
My Device: Not Specified

Re: Pearl OS Upgrading Problem

And if that fails?