Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 4
Registered: ‎10-23-2009
My Device: Not Specified

Pearl keeps switching off

Recently whilst browsing or simply sending a text message my blackberry pearl switches off and reboots iteslf. Any ideas? Battery is well charged.

 

Forums Advisor III
Posts: 1,388
Registered: ‎05-29-2009
My Device: 8330

Re: Pearl keeps switching off

Welcome to the forums Smiley Happy

 

Do you have a media card installed? Try removing it to see if that stops the random reboots.

 

What phone model do you have? 82xx, 81xx?

 

What device OS are you running? Options>About, 3rd line down says v4.x.x.xxx?

Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks Smiley Happy
Highlighted
New Contributor
Posts: 4
Registered: ‎10-23-2009
My Device: Not Specified

Re: Pearl keeps switching off

hi

Have the 8220.

Smartphone V4.6.0.155 (platform 4.1.0.55)

 

Have just removed the media card just now as  I was half way through a long text and the phone switched off again.

Fingers crossed.

I have only had the phone since January this year.

 

 

Forums Advisor III
Posts: 1,388
Registered: ‎05-29-2009
My Device: 8330

Re: Pearl keeps switching off

Thanks for the info.

 

Have you installed any apps recently or upgraded the OS? Any other details that may be leading to this issue?

 

 

Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks Smiley Happy
New Contributor
Posts: 4
Registered: ‎10-23-2009
My Device: Not Specified

Re: Pearl keeps switching off

hi

Phone switched off a couple of times without the media card. So media card back insitu.

Not downloaded any new apps for over 4 months.

so still not winning.

 

Forums Advisor III
Posts: 1,388
Registered: ‎05-29-2009
My Device: 8330

Re: Pearl keeps switching off

Try the following then:

Don't restore the backup until you have had the chance to use the phone for a while. If it still gives you trouble I would suggest getting replaced under warranty.

 

If it works fine, restore important databases (address book, calendar) only: http://www.blackberry.com/btsc/KB10339

Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks Smiley Happy