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Contributor
Posts: 11
Registered: ‎04-18-2010
My Device: Curve 8900
My Carrier: Orange

Pending Pin

I'm fairly new to this whole blackberry thing, But I have a very good friend that has a blackberry pearl 8200, I have tried adding her and she doesn't receive my requests.

 

However when she adds me I receive her request but when I accept the pin contact goings straight back to pending for both of us.

She can send me pin messages outside of blackberry messenger but whenever I sent one to her, it doesn't deliver.

 

Is there anyone out there that can shed some light upon my situation please.

 

Also I have tried a lot of the obvious and not so obvious stuff like, deleting and adding again, taking out battery and restarting phone, and adding as a phone  book contact then adding to bbm and they still don't work.


Please help!!

Posts: 94,467
Likes: 24,383
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Pending Pin

Are one of you using a corporate issued BlackBerry which might be on a BES account, having an IT Policy which forbids PIN messaging?

 

Look at Options > Security > General Settings, scroll down to **Services**. Anything listed there?

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Contributor
Posts: 11
Registered: ‎04-18-2010
My Device: Curve 8900
My Carrier: Orange

Re: Pending Pin

I have no idea what is a bes account etc etc

but both of us have other pin contacts that we have added the same way throught blackberry messenger, its seems like it isn't working for her only, because all my other friends get my pin requests, and it works fine, except hers

Highlighted
Contributor
Posts: 11
Registered: ‎04-18-2010
My Device: Curve 8900
My Carrier: Orange

Re: Pending Pin

oh, services say "wlm 2.1[wlmeu01] (AES)"

                                "peer [bbm_P2P] (2DES)"

 

Content protection : disabled strenght : strong

include contacts : no

Posts: 94,467
Likes: 24,383
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Pending Pin

What is BES?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-18-2010
My Device: Curve 8900
My Carrier: Orange

Re: Pending Pin

Oh. Awrite no my blackberry services are provided by my service provider orange uk, individual account kinda thing no company etc
Contributor
Posts: 11
Registered: ‎04-18-2010
My Device: Curve 8900
My Carrier: Orange

Re: Pending Pin

bump? anyone help?

New Contributor
Posts: 3
Registered: ‎12-25-2010
My Device: Bold 9700
My Carrier: Maroc Telecom

Re: Pending Pin

Hello

 

Im having the same problem as u ... any solution til now ?? 

 

thanks