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Trusted Contributor
Posts: 103
Registered: ‎08-14-2010
My Device: Torch 9800
My Carrier: ATT
Accepted Solution

Persistent Untrusted Cert Chain from rcp5.us.blackberry.com

can anyone tell me why i keep getting constant "Untrusted Cert Chain" requests from rcp5.us.blackberry.com?  it keeps saying "You are attempting to open a secure connection, but the server's certificate is not trusted.".

 

this just started happening yesterday and i select the continue button and it still keeps coming up again and again from time to time.  what the heck is going on? 

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Persistent Untrusted Cert Chain from rcp5.us.blackberry.com

Hi there!

 

There are a lot of reports of that. While a root cause hasn't really been identified, in my case (I also have a Torch), a batt-pull reboot stopped it.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Persistent Untrusted Cert Chain from rcp5.us.blackberry.com

please follow this thread

http://supportforums.blackberry.com/t5/BlackBerry-Torch-9800-smartphone/Certificate-Error-on-my-Torc...

 




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Trusted Contributor
Posts: 103
Registered: ‎08-14-2010
My Device: Torch 9800
My Carrier: ATT

Re: Persistent Untrusted Cert Chain from rcp5.us.blackberry.com

thank you.  not sure why i thought it was just happening with me only.  Smiley Indifferent

Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Persistent Untrusted Cert Chain from rcp5.us.blackberry.com

incase you were not subscribed to the other thread

 

Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting

http://www.blackberry.com/btsc/KB15204

 

let us know if it fixes your issue

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V