04-30-2012 11:13 AM
I have recently purchased a new laptop and setup my personal email account in Outlook 2010, which sync with my Blackberry Torch 9800. But on my old laptop as soon as I downloaded the emails in Outlook they disappeared from the Blackberry, but now have downloaded in Outlook they still remain on the Blackberry so I have to manually delete them.
I have followed the manual and have the wireless reconcile option ticked but this makes no difference.
Is there something that I have missed or is it working correctly??
05-10-2012 10:45 AM
Welcome to the BlackBerry Support Community.
It sounds like you may be using a POP email account and had the Leave a Copy of the Message on the Server setting in Microsoft® Outlook® disabled on your previous laptop. With this setting unchecked, when you open Microsoft® Outlook® it downloads and deletes your messages from the mail server and the messages are removed from the BlackBerry® smartphone as well.
With the setting enabled, it would leave a copy of the message on the mail server which will also remain on the BlackBerry® smartphone to be deleted manually.
This KB article will show you how to modify this setting. "How to leave or remove copies of email messages on the messaging server" http://bbry.lv/KpOsBc
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