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New Contributor
Posts: 3
Registered: ‎06-17-2013
My Device: 9650
My Carrier: 3

Personal Email problem OS6 9650 Verizon



Recently, I used 9650 with OS 6.

Before I use 9650, I used 9000 with OS 5.

There's a personal email setting (google, yahoo) , for OS 5
No problems when I used OS 5


But when I used 9650 with OS6, I can't find a me nu to setting personal email.

There's only enterprise email.


What should I do to acces my personal email on my 9650 with OS6 ?


Abdul Aziz

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Personal Email problem OS6 9650 Verizon

Generally, if you only see the Enterprise email activation, it's for one of two reasons: 1- You don't have BIS (BlackBerry Internet Service) activated on your monthly cell account or 2- Someone owned the phone before you and had an IT policy on it and didn't remove it with a security wipe.  If either of these situations applies to you, either activate BIS on your account or do a security wipe.



I hope that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Contributor
Posts: 3
Registered: ‎06-17-2013
My Device: 9650
My Carrier: 3

Re: Personal Email problem OS6 9650 Verizon

My BIS packet is full service
I try to wipe, but still don't show personal email setting.


In other forum, I found there's someone use OS5 on 9650.
Personal email setting can found.

Then, he try to upgrade to OS6, and personal email setting still keep, but cannot change.


Plis give me advice.



Abdul Aziz

Posts: 95,491
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Personal Email problem OS6 9650 Verizon

abdool_azeez, you're not going to easily be able to use the 9650 on your network 3.
FIRST, confirm with 3 that your 9650 is registered on their network. Until that is confirmed, nothing else will work.

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