04-11-2013 01:50 PM
I have my own personal blackberry Bold 9900 that I am using for work as well. I wiped it and did the Enterpise activation..great...work emails now coming in.
But now I can't add my personal emails...
So the question is, if I wipe it again, and add my personal emails (gmail, outlook.com) BEFORE I do the enterprise activation...will I still be ableto send receive from my personal accounts as well as have my work email?
04-11-2013 02:15 PM
Hi and Welcome to the Community!
The first thing to do is ask your BES admins if they restrict, via IT Policy, the use of personal email on BES-activated BBs. If they do, then you have your choice to make...work only, or personal only. If you choose personal only, then you will need to conduct a specific WIPE:
If they don't restrict personal email, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
If you never de-integrated your personal email accounts from the BB, then they actually should return to it now without you having to do anything further.
I actually recommend getting BES going first, and then adding personal email accounts after it's working well.
04-11-2013 02:29 PM
Thank you so much for the Throurough response! I contated my BE admin and was told that NO, they do not block personal emails and I should be able to simply click on the add email icon.
When I go into email accounts, and click on INTERNET EMAIL....nothing happens...I am at a loss.
04-11-2013 02:30 PM
04-11-2013 02:49 PM - edited 04-11-2013 02:51 PM
04-11-2013 02:50 PM
04-11-2013 02:53 PM
thanks..but that's OK. B/c there wasn't much data on the device either way, so I am ok wiht the reset.
So I followed the steps. The BB is clean.
When I click on Internet Email...nothing happens. But If I lcick on Enterprise activation, it takes me to the Ent activation page...
04-11-2013 02:54 PM
04-11-2013 03:07 PM