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Hall of Famer III
Posts: 57,258
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Personal email AND Enterprise email on Bold 9900?

Then I guess you are all set now.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎04-11-2013
My Device: Bold 9900
My Carrier: Telus

Re: Personal email AND Enterprise email on Bold 9900?

Thank you for your help.

I am still frustrated as I'd like to be able to just hut the button and have it work. I am affraid the OS is correupted.

Dmy device is unlocked, do you know if I reload the OS form the carrier, will it lock it once again?
Highlighted
Hall of Famer III
Posts: 57,258
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Personal email AND Enterprise email on Bold 9900?


Marcel187 wrote:

I am still frustrated as I'd like to be able to just hut the button and have it work. I am affraid the OS is correupted.

You might be correct...there is only one way to find out.

 

Or, it might be just the email setup app...if you remove/reload that alone, that might help.

 

Or it might be something else.

 

And especially at an internet distance, the best we can do is guess...and it's a deductive process, ruling things out one by one until what is left is the most likely cause.


Marcel187 wrote:

Dmy device is unlocked, do you know if I reload the OS form the carrier, will it lock it once again?

That's a myth...once a BB is carrier unlocked, the only place it can be re-locked is at the factory.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................