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New Contributor
Posts: 3
Registered: ‎03-30-2009
My Device: Not Specified

Phantom black lines

"Phantom" black lines have appeared on my screen and are present at all times in all apps.  I have rebooted and "wiped" the phone but no help.  Any ideas?
Posts: 95,193
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom black lines

Can you describe further these black lones on the screen? Where, what angles?


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New Contributor
Posts: 3
Registered: ‎03-30-2009
My Device: Not Specified

Re: Phantom black lines

There are two parallel lines about one third of the way from the top of the screen  about a half inch long.  Like I hit the underline button a couple of times.  They are constant on all screens.
Posts: 95,193
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom black lines

If you do this: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Do they remain?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎03-30-2009
My Device: Not Specified

Re: Phantom black lines

Yes. I have tried the battery removal reset and the memor wipe from the options menu.  the lines reman.
Posts: 95,193
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phantom black lines

Ok, I did not know that. Smiley Happy

 

How old is the device, you very well may want to exchange it at your carrier.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎06-28-2010
My Device: Storm 2 9550
My Carrier: Verizon

Re: Phantom black lines

I have a problem like this my self.  Is this warrantable?  I just charged my 9550 phone today and this line appered on top of my screen!  I cant believe it.   Any suggestions?

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New Member
Posts: 2
Registered: ‎09-01-2012
My Device: curve 9380
My Carrier: 02

Re: Phantom black lines

this has happened to me i av only had the phone 2 days is there any way to fix this or do you have to exchange the handset