Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎01-06-2013
My Device: Torch 9850
My Carrier: Verizon

Phone Dead?

Hi all.... About once a week my phone seems to die. It won't turn on even when plugged in to recharge in an outlet or via computer. I need to pull the battery and let it reboot. Typically that works but today it will only be available for approximately 5  minutes before going dead again. Any suggestions, advice, assistance?

Thanks!

Highlighted
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Phone Dead?

First, let's assume it's the battery.  Try to find another battery, recharge it elsewhere then insert it in your phone.

 

If that's not the issue, let's assume it's the OS.  Reloading the OS might help.  To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone has connected to the software, click Device at the top of the software then Restore.  Choose the most recent restore point and load it.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 39
Registered: ‎10-10-2012
My Device: Torch 2010
My Carrier: Vodafone

please check your battery

check your phone battery ,may be its looosen...

or take a phone software version update ...its really work as per my opinion Smiley Happy

New Contributor
Posts: 2
Registered: ‎01-06-2013
My Device: Torch 9850
My Carrier: Verizon

Re: please check your battery

Thank you both for your responses. I have tried the battery, no luck. I even went so far as to reset the berry to factory specs, again no luck. :-(

 

I have resorted to using my old curve and will upgrade to another phone in May.  I appreciate your efforts.

C.