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New Contributor
Posts: 2
Registered: ‎01-06-2013
My Device: Torch 9850
My Carrier: Verizon

Phone Dead?

Hi all.... About once a week my phone seems to die. It won't turn on even when plugged in to recharge in an outlet or via computer. I need to pull the battery and let it reboot. Typically that works but today it will only be available for approximately 5  minutes before going dead again. Any suggestions, advice, assistance?


Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Phone Dead?

First, let's assume it's the battery.  Try to find another battery, recharge it elsewhere then insert it in your phone.


If that's not the issue, let's assume it's the OS.  Reloading the OS might help.  To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone has connected to the software, click Device at the top of the software then Restore.  Choose the most recent restore point and load it.



Let us know if that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Posts: 39
Registered: ‎10-10-2012
My Device: Torch 2010
My Carrier: Vodafone

please check your battery

check your phone battery ,may be its looosen...

or take a phone software version update ...its really work as per my opinion Smiley Happy

New Contributor
Posts: 2
Registered: ‎01-06-2013
My Device: Torch 9850
My Carrier: Verizon

Re: please check your battery

Thank you both for your responses. I have tried the battery, no luck. I even went so far as to reset the berry to factory specs, again no luck. :-(


I have resorted to using my old curve and will upgrade to another phone in May.  I appreciate your efforts.