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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎06-09-2008
My Device: Not Specified

Phone Freezes

I just got my phone about a week ago, twice this week the phone has frozen up. Once while a phone call was coming in, I could not answer or ignore the call, a timer comes in the middle of the screen and does not allow me to do anything, I have to take the battery out of the phone to reset because I can not even turn the phone off. Yesterday it did it again while I was trying to go onto the internet. Does anyone know why it is doing this and how to correct the problem? I have already backed the phone up and cleared the handset and the restored the phone after the first freeze up.
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Phone Freezes

I think you should take the phone back to the store from where you're purchased it and ask for replacement. This didn't happen with the phones I've used but 2 8700g subscribers reported such issue and both received replacement from my carrier.

tanzim                                                                                  
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