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New Contributor
Posts: 5
Registered: ‎04-04-2013
My Device: blackberry 9790
My Carrier: MTN

Phone Malfunction

My BB 9790 keeps saying "Incoming file transfer cancelled. The built-in media storage is full." When I want to receive file via bbm and I can't save pics from Dp as a result of this. I have just pictures on my phone nothing else, no video or songs and I don't use a memory card.All I do is remove the battery n replace and it becomes normal but after sometimes it happens again whenever I wanna reciece a file..Please tell me what to do.
Hall of Famer III
Posts: 58,156
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Phone Malfunction

Duplicate:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Help-please-Memory-Issues/m-p/2286897#nobanne...


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Regular Contributor
Posts: 50
Registered: ‎08-02-2010
My Device: z10
My Carrier: TMUK

Re: Phone Malfunction

Hi Snezy,

 

The following suggests that this might be a BBM bug, not a phone fault:

 

http://www.blackberry.com/btsc/KB29417

 

What version of BBM are you using and can you upgrade to a later version?

New Contributor
Posts: 5
Registered: ‎04-04-2013
My Device: blackberry 9790
My Carrier: MTN

Re: Phone Malfunction

I use BBM 7