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Visitor
Posts: 1
Registered: ‎03-24-2013
My Device: torch
My Carrier: Rogers

Phone Not turning on after fall

Hi

 

I dropped my phone on the ground and now it wont turn on. The red light comeson every 10 sec for 10 sec and goes out I have tried to take the battery out and reinstall and also use another back up battery I have and the same problem.

 

Any advice

 

Hall of Famer III
Posts: 57,273
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone Not turning on after fall

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.


 

Note that, if the fall indeed caused damage, then there is nothing anyone at an internet-distance can do...only a qualified hardware technician with the device in their hands can give you a good diagnosis and estimate.


Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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