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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-05-2014
My Device: 9720
My Carrier: MTN
Accepted Solution

Phone Stops Ringing When I pick it Up



I have a Blackberry 9720.


1.  I want to find out why my phone stops ringing when I pick it up to answer it?

2.  How can I get it ring for longer as it rings for such a short time?


Many thanks


Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Phone Stops Ringing When I pick it Up



1- I'm not sure why this is happening but reloading your OS using BlackBerry Desktop Software should correct this. To reload your OS, plug your phone in to BDS on your PC and click Device at the top of BDS then click Backup. Once you've done a backup, click Device once again but this time click Restore and choose the file you just created and load it. If you had a touchscreen, I'd suggest that you're probably touching the screen which would cancel the ringtone but because your phone is not a touchscreen, this wouldn't apply.


2- Call MTN for help with this issue. It's your carrier that controls for how long your phone rings and they can set it to go as long as 30 seconds if you request it.



I hope that helps you.  Smiley Happy

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