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02-21-2013 02:16 PM
My phone switches off and I have to re-insert the battery to switch it on. BB Curve 9360, its less than 4 months old. The worst part is when it went off while I was busy with a call.
02-21-2013 02:28 PM
Hi and Welcome to the Community!
If this is new behavior, then it is possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
But if this behavior has been consistent, then it may simply be that your usage patterns exceed too quickly the capacity of the battery.
Good luck and let us know!
02-21-2013 02:43 PM
I am sure the problem is not the battery because even if the battery is fully charged it happens. for an example, if the battery was half and it goes off. To switch it on I have to take out the battery and re-insert it will start and when it is fully on the battery will be in that half state.
02-21-2013 02:52 PM
A faulty battery could act in exactly that way, yet still be the cause of the situation. Faulty is faulty, which means results are unpredictable. But, if you don't want to even try to diagnose that for sure, we can move on...and hopefully it truly is not causal...
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!