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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Blackberry Curve 9360
My Carrier: MTN

Phone Switches Off

Hi

 

My phone switches off and I have to re-insert the battery to switch it on. BB Curve 9360, its less than 4 months old. The worst part is when it went off while I was busy with a call.

 

Please help

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone Switches Off

Hi and Welcome to the Community!

If this is new behavior, then it is possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 

But if this behavior has been consistent, then it may simply be that your usage patterns exceed too quickly the capacity of the battery.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Blackberry Curve 9360
My Carrier: MTN

Re: Phone Switches Off

I am sure the problem is not the battery because even if the battery is fully charged it happens. for an example, if the battery was half and it goes off.  To switch it on I have to take out the battery and re-insert it will start and when it is fully on the battery will be in that half state.

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone Switches Off

A faulty battery could act in exactly that way, yet still be the cause of the situation. Faulty is faulty, which means results are unpredictable. But, if you don't want to even try to diagnose that for sure, we can move on...and hopefully it truly is not causal...

 


 

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................