10-15-2012 02:55 PM
I changed my password ages ago and have been using a new one for my BB but everytime i try to connect it to my PC it asks for a password and when i type in the correct one or any of my previous ones, it wipes itself after ten attempts of course. i don't know what the problem and no one with a BB seems to know either. Please help. Thanks
10-15-2012 03:15 PM
You're entering the wrong password.
Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".
Does that make sense? Does it sound familar to your usage?
So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code