11-24-2010 08:25 AM - edited 11-24-2010 08:26 AM
im having issues with my phone, since upgrading my software my phone seems to freeze but i can use every botton but the trackball.
Does anyone know what cold be causing this? does anyone else have this issue?
i have to sometimes take my battery out 3-4 time just to get it back working. with a 5min load time to boot a bb im not impressed AT ALL
11-24-2010 11:22 AM
What is your Operating System loaded to your device?
Look at Options > About, third line down beginning with a "v.5.x.xxx"
What is yours?
On you 9700, do you have Memory Cleaning enabled at Options > Security > Advanced > Memory Cleaning? If you do, click to DISABLE it.
To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.
So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code