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Posts: 19
Registered: ‎01-05-2011
My Device: Pearl 8120
My Carrier: Vodafone
Accepted Solution

Phone crashes when connected via USB


Hi I have a Pearl 8120. There is an issue where the phone will crash if I connect it to certain PCs via USB.

When I say it crashes the screen goes blank, and the red light stays on. To recover from this point I have to unplug it and re-insert the battery.


Though for example if I connect it while the PC has not booted into Windows then it will not crash.

When I connect the phone via a charger cable it is also fine, and it never crashes on my own home PC.


Is there any way to resolve this?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Phone crashes when connected via USB

Hi mike_coreit,


To rule out any software issue on your BlackBerry® Pearl™ 8120 smartphone that may be causing this, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.



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Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360

Re: Phone crashes when connected via USB


Question : Could it be that because it not crashing on his own pc is likely due that desktop manager is installed and blackberry usb drivers required were also installed along with it.

Posts: 19
Registered: ‎01-05-2011
My Device: Pearl 8120
My Carrier: Vodafone

Re: Phone crashes when connected via USB

Hi it seems like too much effort to reload the blackberry software at this point.


Though I have resolved the issue by changing the option for 'Auto Enable Mass Storage Mode When Connected' to Prompt.