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New Contributor
Posts: 3
Registered: ‎12-19-2012
My Device: Curve 9320
My Carrier: Meteor

Phone deactivated

Hi,

 

I have been told by my service provider that my 3G Internet is not working as my blackberry has been deactivated.

What can I do in order to reactivate my device?

 

Thanks.

Posts: 95,182
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phone deactivated

Well, first, your service provider should be telling you WHY the device was deactivated, who deactivated it and why?



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New Contributor
Posts: 3
Registered: ‎12-19-2012
My Device: Curve 9320
My Carrier: Meteor

Re: Phone deactivated

They have told me that I need to contact Blackberry to resolve the problem? I'm very confused about the whole issue as my emails stopped delivering to my device a few weeks ago and I have been trying to get itsorted ever since.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Phone deactivated

As JSander suggested you must contact your service provider to know why your Internet is not working. By the way did you deactivated your BlackBerry plan and willing to browse internet in your BlackBerry??? If that is the case then you must know to work BlackBerry device function to work you must have BlackBerry data plan. Without which you won't be able to browse internet or use apps...other then Wi-Fi.

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New Contributor
Posts: 3
Registered: ‎12-19-2012
My Device: Curve 9320
My Carrier: Meteor

Re: Phone deactivated

My service provider has directed me to you as my data plan has not changed. I have run the mail account test which tells me that the BIS connection has failed?

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Phone deactivated

[ Edited ]

Skmoc wrote:

My service provider has directed me to you as my data plan has not changed. I have run the mail account test which tells me that the BIS connection has failed?


You misunderstand...by posting here, you are not contacting RIM. This forum is a user-to-user community. Your service provider was wrong to direct you here. If you truly require help from RIM, then your service provider must escalate your case up to RIM for formal support.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 95,182
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phone deactivated

If Meteor told you to contact "BlackBerry", you need to call them back and get a phone number.

 

I've never heard of a device being "deactivated". Tell Meteor to clarify and transfer your call to RIM's tier two technical support.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code