01-31-2014 06:58 PM
I bought my phone from Amazon, unlocked from vodacom. It was working well on my BIS plan until I woke up one morning and my pings wouldn't deliver, wouldn't send, e-mails etc I had lost my Internet connectivity capabilities. However, my BIS subscription is still on as it still displays the full 3G signal with the Blackberry sign showing.
I'm out of my wits end at what to do because I did try my sim in another phone at it worked but others don't work in mine. I have formatted and upgraded my phone more than 10 times, still no luck.
it asks for Enterprise server activation when I try to set-up e-mail, I have never used my phone nor my sim on an enterprise network. I can't return the phone 'cos it was working fine when I bought it and I can't browse with on it.
Surprisingly, whenever I tether to the laptop, it works on the laptop the BIS; suggesting that I really do have a BIS active data plan.
Please what do I do ?.
I use a BOLD 9790
01-31-2014 08:11 PM
still here, hoping someone would profer a solution. I have contacted my service provider; all they keep saying is to re-sent host routing table, register and restart.
I have done that more than a gazillion times already.. still doesnt work
02-02-2014 05:37 PM
Hi and Welcome to the Community!
This may be redundant somewhat to what you already tried, but I cannot tell for certain. With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should re-contact your mobile service provider for formal support and escalation to BlackBerry. Consider please...you pay your service provider for all of your services, and thereby they are responsible for all of your formal service-related support...at the moment, they seem to be delivering neither to you...re-contact them and don't let them fob you off.