Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-10-2013
My Device: Curve 8520
My Carrier: 02

Phone frozen on reboot screen at 2/3 complete!



My phone has been frozen on the 2/3 point of the reboot screen all day. I have tried restarting it, charging the phone without battery and then adding the battery again, leaving the phone for hours, taking out the sim and memory card, even the hard reboot and it has not worked. Any advice would be welcomed. So frustrating!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Phone frozen on reboot screen at 2/3 complete!

Hi jessica588


Welcome to BlackBerry Support Forums



Have you recently Installed any application after which your device encounter this issue, If it is then Start your device on Safe Mode , On that mode you have to uninstall that particular application which you think might be responsible for this issue.


 KB17877How to start a BlackBerry smartphone in Safe Mode


Please try it.


Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.