02-10-2013 10:57 AM
My phone has been frozen on the 2/3 point of the reboot screen all day. I have tried restarting it, charging the phone without battery and then adding the battery again, leaving the phone for hours, taking out the sim and memory card, even the hard reboot and it has not worked. Any advice would be welcomed. So frustrating!
02-10-2013 12:50 PM
Welcome to BlackBerry Support Forums
Have you recently Installed any application after which your device encounter this issue, If it is then Start your device on Safe Mode , On that mode you have to uninstall that particular application which you think might be responsible for this issue.
KB17877 : How to start a BlackBerry smartphone in Safe Mode
Please try it.