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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-05-2011
My Device: Curve 8520
My Carrier: AT&T

Phone gets very hot, battery dies and it's constantly pausing?? HELP!

A few of days ago I noticed after my BB alarm going off in the morning, my phone was unusually hot. I sometimes fall asleep with the phone in my hand, and ended up sticking the phone under my pillow. So, running late for work, I assumed it was hot due to this. However, by the end of the day I had absolutly no charge. I have given it a day or so charged the phone over night, checked if apps were running in back ground, battery pull, three button restart, and nothing. I even noticed the wait signal after every time I touch it, this is after all of the above. My husband picked it up today after it's been sitting on the desk for 5 hours and it was warm to the touch. I am replacing the batter tomorrow. But I need to know if I should just replace the phone. Please help! & Thank You for reading!

Tiffie D.
Posts: 24
Registered: ‎11-18-2012
My Device: Z30STA100-5/

Re: Phone gets very hot, battery dies and it's constantly pausing?? HELP!

I've been having some strange issues too. Today at the movies, I shut it down (power off). When the movie was over, I pulled the phone out of my coat pocket and it was abnormally hot - uncomfortable to hold in my hands. I pulled the battery and put it back in. After the boot - the battery was very down to 10%.
This is my second z10, the first one had a bad HDMI port.

Not a good start BlackBerry!

IT Specialist, Certified BlackBerry Support Specialist, Certified Computer Hardware & Networking Technician, A+, Net+