Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 4
Registered: ‎09-27-2012
My Device: bold 3
My Carrier: Vodafone
Accepted Solution

Phone is hung while doing factory reset

My phone is not responding on doing a factory reset. It says Erasing information-Do not remove battery until erasing is complete.

What should be done now?

 

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Phone is hung while doing factory reset

[ Edited ]

Wait for another 5-10 mins, if not responds then PULL out battery and re-insert it again.

 

 

Do let us know this this not helps

New Contributor
Posts: 4
Registered: ‎09-27-2012
My Device: bold 3
My Carrier: Vodafone

Re: Phone is hung while doing factory reset

Thank you..i waited for a while and it got sorted out. Thanx

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Phone is hung while doing factory reset

Thats gr8..!!