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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎09-29-2012
My Device: blackberry bold 9700
My Carrier: cytanet vodafone

Phone is possesed???

Almost freaking me out! Since my upgrade to software 6 Blackberry Bold 9700 is calling multiple numbers and putting them on hold of its own accord. Friends and family are complaining that after my phone calls them their phones are then calling me as if my phone has hacked theirs??? 

 

Answers on a post card please :-(

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Phone is possesed???

Hello cymrucyprus and welcome to the BlackBerry® Support Community Forums. 

 

I would suggest you backup your device data and reinstall your software.

 

Download and install the software from your carrier's site here and then use BlackBerry® Desktop Software to reinstall your software (as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows) and monitor performance before restoring any of your data.

Let me know how you make out.

-HMthePirate

 

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