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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎04-14-2013
My Device: Blackberry Torch

Phone keeps crashing

My blackberry torch keeps crashing. It turns off and then doesn't turn back on again. Even when plugged in it comes up with an error saying there is no battery but it is a new battery. After taking the battery out numerous times in sometimes turns back on but then only stays on whilst it is plugged in. Also if I leave the phone plugged in it gets really hot! Is there anything I can do?
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: Phone keeps crashing

The problem seems to be with the type of battery you have or the pins on the device that connect the battery to the device. i had the same problem but in my case it was a problem with the charging port on my handset. once i got it replaced it was working fine.

Regular Contributor
Posts: 82
Registered: ‎07-30-2013
My Device: curve 8520
My Carrier: BSNL

Re: Phone keeps crashing

change your battery

New Contributor
Posts: 5
Registered: ‎04-14-2013
My Device: Blackberry Torch

Re: Phone keeps crashing

Thank you I will buy a new battery and see how it goes
Hall of Famer III
Posts: 57,816
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Phone keeps crashing

Actually, before you spend money, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully that a new battery is not the intent of this test. Rather, finding someone with an identical BB who has no issues is the intent...trade batteries and see what happens.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎04-14-2013
My Device: Blackberry Torch

Re: Phone keeps crashing

Thank you very much I will give it a go and see what happens