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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-09-2012
My Device: Style 9670
My Carrier: Sprint

Phone keeps locking up!

Almost every time I flip open my phone, it takes anywhere from 5 to 30 seconds to respond. The clock will still be showing the time from when I last used it. Took the phone to Sprint and they fixed it for a couple weeks, but they said if it starts happening again I would have to deal with Blackberry. Suggestions?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Phone keeps locking up!

Hi gregkg1,


Welcome to the Support Community!

Try backing up your data using the BlackBerry® Desktop Software and performing a clean reload of your BlackBerry® Device Software.

For further instructions, see the following KB article. How to perform a clean reload of the BlackBerry Device Software for Windows. www.blackberry.com/btsc/kb11320
Please test to make sure the issue has been resolved before restoring any data from your backup file.


If the software reload resolves the issue, please do a selective restore of only essential data as shown in this KB article: How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file. www.blackberry.com/btsc/KB10339


Hope this helps.



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