02-28-2013 07:10 PM
I have the blackberry bold 9790 smartphone and recently it has started rebooting by itself but it always came back on. Tonight it did the same however when it was just about to turn back on at the end of the loading up screen it turned off again, over and over. It won't turn back on and I need my phone for important events in a few days so is there anything I can do?
03-01-2013 01:29 AM
Welcome to BlackBerry Support Forums
Can you try to boot your device on Safe Mode !
KB17877 : How to start a BlackBerry smartphone in Safe Mode
If it works then connect your device and first do a backup of your device using desktop software and then delete any recent applications that you might have installed.Sometime bad apps ca also create such issue.
Try it and let us know.
09-05-2014 11:11 AM
How can I put it on Safe Mode?
The link was posted already. Here it is again for you. http://btsc.webapps.blackberry.com/btsc/viewdocume