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New Member
Posts: 1
Registered: ‎02-23-2013
My Device: bold 9900
My Carrier: rogers

Phone keeps typing random series of n's and m's and the key pad is frozen out

My Bold 9900 keeps typing a series of n's and m's, plus the key pad is frozen out, I have tried taking the battery out and that did not fix the problem.  Is there anything else i can try to do to fix the problem? 

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone keeps typing random series of n's and m's and the key pad is frozen out

Hi and Welcome to the Community!

Those keys are stuck...either the key itself (the part you can touch) or something underneath (the part you can't touch). Any chance your BB got wet? Sometimes this can be the result. If so, try the dry rice trick for 5 days.

If not, you can (this is really really tricky...you can damage your BB with this if you are not really really careful) pressing hard on the keys and releasing, to see if you can un stick them. You also can try very gently with a toothpick trying to pry the key up. Again, everything in this paragraph is really risky, and can void your warranty if anything goes wrong.

If no actual causes are obvious, you might want to seek warranty support (if you still have such).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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