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Contributor
Posts: 14
Registered: ‎11-11-2012
My Device: Blackberry pearl 9100
My Carrier: Rogers wireless
Accepted Solution

Phone lock

Blackberry pearl 9100

 

I locked the phone, now I am unable to unlock it, it says to press the mute button, CAN'T FIND IT, MUTE BUTTION IS NOT MARKED. I pressed every button on the phone it will nOT unlock, I can't use it now, is there a way to to unlock the thing? or do I have to manualy do a compleate factory reset and settings wipe?

 

Contributor
Posts: 14
Registered: ‎11-11-2012
My Device: Blackberry pearl 9100
My Carrier: Rogers wireless

Re: Phone lock

I pulled the battery out wile the phone was on, that seems to have unlocked it

Contributor
Posts: 14
Registered: ‎11-11-2012
My Device: Blackberry pearl 9100
My Carrier: Rogers wireless

Re: Phone lock

how do I set which key i want to use to unlock the phone? or can it be set?

Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phone lock

The mute button is on the top edge of the device.

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Highlighted
Contributor
Posts: 14
Registered: ‎11-11-2012
My Device: Blackberry pearl 9100
My Carrier: Rogers wireless

Re: Phone lock

ah so it is thank youCat Happy

Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Phone lock

You are very welcome.

Good luck.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code