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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-03-2013
My Device: Torch 9860
My Carrier: Orange

Phone locked

I have somehow managed to lock my phone after setting up a new password. When going back into the phone I get a message which says enter "blackberry". I have entered both blackberry and my new security code and nothing is happening.


Can anyone help me please ???

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Phone locked

If you've set up a password on your phone, either on purpose or inadvertedly, you have only ten attempts to unlock your phone with the correct password.  There is no way around this and not even BlackBerry can help you get out of this situation; you either enter the correct password within ten attempts or all personal data on the phone will be permanently wiped.  As I mentioned, nobody (including BlackBerry, Orange or a computer whiz) can circumvent this procedure.



I wish you luck in your progress of unlocking your phone.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.