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New Contributor
Posts: 3
Registered: ‎11-03-2012
My Device: Blackberry Curve 9300
My Carrier: 3

Phone loses connection

I have a blackberry curve 9300 and for some reason it keeps losing connection. My internet and bbm and other app that use internet stop working and I can't receive texts either. When this happens my connection sometimes comes back for a minute or two and then suddenly goes again. My phone is completely up to date and doesn't need any updates as I've checked. This has happened before and I don't understand why.. Someone help please? Thank you!

Highlighted
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Phone loses connection

Hello ManishaJ,

Welcome to the BlackBerry Support Community.

 

Sorry to hear you are experiencing issues with network connectivity on your BlackBerry® Curve™ 9300 smartphone.

 

Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. Then complete a "Register Now" in the Host Routing Table as shown here: http://bbry.lv/eaMdF6

 

If this fails to resolve the issue you may want to contact your wireless service provider to verify your coverage and data plan.

 

Thank you.


-FB


 


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